My resume is below; you may download a PDF by clicking the PDF button. If you’d like to take a look at my portfolio, please contact me.
Change Management Consultant
North Highland
Client: Microsoft
October 2024 – March 2025
Strategic Change Management consultant focused on advising Chief of Staff on global Business Manager organizational realignment. Responsible for designing and planning global reorganization across senior leadership within Product Security team.
- Research and write white papers providing evidence-based analysis of current organizational structure and recommendations for future structure
- Provide global Change Management communications and transition plan
- Design Ways of Working playbook intended to upskill, reskill and retrain Corporate Vice Presidents and Business Managers within Product Security team
- Design and produce talking points, FAQ guides and other support materials for senior leader and direct reports impacted by changes
- Identify existing and needed learning materials and components necessary to support individual contributors and line managers through transition
API First Education Program Manager
GlobalLogic
Client: Verizon
June 2023 – October 2024
Strategic learning and enablement consultant for enterprise-wide API First education initiative, driving technical enablement across global telecommunications organization.
- Architected comprehensive API First learning strategy reaching 200+ technical leaders, resulting in accelerated platform adoption and improved API design quality
- Designed and implemented multi-tiered technical certification program driving measurable increase in internal platform adoption
- Established API First Center for Excellence (C4E), creating scalable framework for technical learning content development and delivery
- Spearheaded communication strategy including executive newsletters, technical blogs, and infographics to drive organizational engagement
- Developed role-based learning pathways integrated with enterprise LMS platforms, ensuring targeted skill development across technical roles
Workday Training Program Lead
North Highland
Client: Nike
September 2022 – June 2023
Led global training strategy for enterprise-wide Workday HRIS implementation, enabling successful digital transformation across HR operations and executed Change Management strategy across global company realignment.
- Designed and executed comprehensive global learning strategy supporting Workday implementation across multiple HR functions and geographic regions
- Built and led network of 100 regional training champions, developing their technical and facilitation capabilities to drive local adoption
- Created data-driven training effectiveness framework to measure global launch readiness, ensuring successful Phase 1 rollout
- Developed blended learning curriculum including instructor-led training, video content, and performance support tools
- Executed on Change Management strategy focused on global talent realignment and reorganization
Sr. Program Manager
RealWear, Inc.
June 2021 – September 2022
Led enterprise-wide program initiatives focusing on employee development and performance management transformation.
- Designed and implemented company’s first comprehensive performance management system using PowerApps ecosystem
- Created scalable onboarding program customized by role, location, and responsibility level
- Established strategic partnerships with external vendors to develop targeted leadership development programs
- Led implementation of skill improvement programs across all organizational levels
- Drove digital transformation through integration of custom eLearning solutions with enterprise systems
Sr. Training and Enablement Consultant
Direct Channels Group
Client: American Express
February 2020 – June 2021
Lead consultant for Global Risk & Underwriting training transformation at major financial institution.
- Led digital transformation of training delivery model, converting instructor-led programs to scalable eLearning solutions
- Developed comprehensive project strategy and implementation roadmap for content transformation initiative
- Created interactive learning experiences using Rise 360, elevating the quality of technical training delivery
- Partnered with senior risk and underwriting stakeholders to ensure accuracy and effectiveness of complex technical content
- Designed multimedia learning aids that became standard resources during remote-first operations
Head of Global Learning
RealWear, Inc.
April 2019 – February 2020
Executive leader responsible for enterprise-wide learning strategy and operations across Product, Process, and HR functions.
- Led digital transformation of learning operations through successful procurement and implementation of first company-wide LCMS
- Designed scalable onboarding program integrated with Office 365, establishing foundation for consistent employee development
- Partnered with Sales leadership to develop enterprise customer engagement strategy for proof-of-concept deployments
- Created innovative technical training program enabling field workers to effectively utilize assisted reality devices
- Established learning measurement framework aligned with key business metrics and organizational objectives
Sr. Training Lead
Randstad
June 2018 – March 2019
Directed training initiatives for enterprise client program focused on product development digital transformation.
- Led development of comprehensive training strategies for multiple client engagements
- Established standardized processes for training delivery and measurement
- Partnered with client stakeholders to align learning objectives with business goals
- Implemented performance improvement initiatives resulting in measurable client satisfaction increases
- Led global onsite training and enablement initiatives in multiple client locations (Shanghai, Hong Kong, Singapore, Taipei)
Sr. Training and Enablement Consultant
Direct Channels Group
Client: American Express
October 2015 – June 2018
Strategic leader for Global Sales Enablement, driving sales effectiveness through innovative learning solutions.
- Architected and delivered blended New Hire Onboarding program for Global Sales Executives
- Led quarterly New Hire Sales Summits, coordinating executive speaker participation and content strategy
- Developed comprehensive sales enablement ecosystem including multimedia content library and sales playbook
- Established performance measurement framework for sales training effectiveness
- Created and maintained Global Sales Playbook integrating sales strategy with Salesforce processes
Sr. Training Manager
Cricket Communications
September 2006 – March 2015
Led global training operations and team of 12 L&D professionals supporting customer service and retail operations.
- Built and mentored high-performing team of instructional designers and LMS administrators, developing capabilities through structured development programs
- Managed training operations across international contact centers, implementing quality standards and performance metrics
- Partnered with executive leadership to secure resources for staff development, resulting in improved team capabilities and retention
- Led monthly retail manager training initiatives driving measurable improvements in customer satisfaction and sales performance
- Directed development and maintenance of knowledge management system supporting global customer service operations